BAD ATTITUDE

I called Medsol to confirm bank details as I wanted to make an EFT payment on an outstanding account. I got through to reception and asked who I was speaking to. The person who answered the call then proceeded to ask me who I would like to speak to. I told her that before I told her my enquiry I would like to know who I am speaking to. She then told me...and I quote "NO, YOU TELL ME YOUR ACCOUNT NUMBER OR DOCTORS NAME AND I WILL TRANSFER YOU TO ACCOUNTS" (bear in mind that this is the first time I am dealing with Medsol). I then told her my doctors name. She then transferred me to Emmarentia, who apologised for the persons behaviour. She told me person's name is Gail. This is utterly poor customer service with a bad attitude. What happened to common courtesy? How the hell does somebody that rude end up in a customer service position?