Worst service from Medshield

Lizelle Pottas from medshield and Telesure Investment Holdings are giving me a run around for my refund. Medical aid was deducted when it shouldn't have alerted them.sent documents for refund.she acknowledged all was in order and I will get my refund a month later she came with a story saying my confirmation letter does show that account is active,they ddnt try to even refund to that account as it active and I use it.My concern is she checked the form and documents then called and verbally confirmed my account and advised refund has been processed.so after a month they come with stories.Even now they can't confirm when I will get a refund.this is an error for January till date no joy.Is this how they treat clients or is a matter of which @@@@you are.