WORST SERVICE EVER

I have moved from a dependent on my moms medical aid to a main member on my own medical aid with MEDSHIELD. I submitted all necessary documentation on the 10 January 2022, the scheme claims they only received it on 21 January 2022. My new medical aid was supposed to be effective from the 1 February 2022. Due to their lack of reading and inability to process documents in time I have now had to pay an extra month at the higher rate and my membership only starts on the 1 March 2022. When I have emailed I get absolutely no response or assistance other then a lousy email from credit control stating I need to pay an amount for them to move it a month earlier.

I WILL NOT MAKE ANY EXTRA PAYMENT FOR YOUR SCHEMES ERROR!!!!