Worst medical aid ever

Very very disappointed in medshield medical aid!!! Will never ever reccomend to anyone!!!! I have to go for an operation as i cannot eat or swallow properly and living in constant pain and yet medshield declined my authirisation after doctor motivation as well as proof that i nees to go they feel it is not pmd and not needed then asked if I can upgrade my plan and also another door shut in my face as only in novemeber it is done!!! Thank you to who ever think it is ok to live the way I have to live !!! Very quick to take our money every month but when it comes to paying nowhere to be found!!! never been on a medical aid worse than this