Worst Medical Aid

I have been trying to get Medshield to pay for my bronchospy and biopsy for over a month now, due to lack of communication I decided to give them a call. As I am the one who is stuck with the medical bills. At first the consultant told me that I was still a new member and had still been under the probationary period when I had the procedures. I assured her that that was not the case and that my medical aid was indeed active.

She then quickly switched up her story, to ''a GP or specialist needed to provide Medishield with a report stating all illnesses that I might have or been suffering from in the past twelve months''. When I tried to explain to her that this was never stated or mentioned to me, she was rude and disruptive and wasn't willing to hear my side on the matter.

I am currently paying out of my own pocket for my asthma medication. I have been paying out of my own pocket for CT scans, X-rays and anything pertaining to my TB diagnosis. All I need Medshield to do is to pay for my medical bills, considering that they are getting their monthly contributions without fail every month!