FB
FARHAAN B
1 reviews | Active since Jul 2016
05 Feb 2020, 01:35
WORST EVER RESOLUTION PROCESS
MEDSHIELD HAS THE MOST TERRIBLE COMPLAINTS RESOLUTION TURN AROUND TIME IT TAKES ALMOST OVER A WEEK FOR A COMPLAINT TO BE RESOLVED WHICH IS KIND OF BELOW INDUSTRY STANDARD I AM STILL AWAITING PAYMENT OF CLAIMS FOR PATHOLOGY AND RADIOLOGY OF MY GRAND MOTHER THAT WERE PMB RELATED. THE CLAIM STATUS NOTIFICATION THAT I RECEIVED STILL INDICATES THE CLAIM IS NOT PAID WITH INCORRECT ICD 10 CODES WHAT THE **** MORE DO YOU WANT.
AGAIN I SAY MEDSHIELD HAS REALLY BECOME DISAPPOINTING AND TRUST ME I AM NOT THE ONLY ONE COMPLAINING.
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Medshield's replyOfficial
05 Feb 2020, 06:42Good day Mr Bhamjee With reference to your complaints received at the Scheme. As previously advised, as you are not a beneficiary on your Grandmothers medical aid we would, as per the POPI act, require power of attorney confirmation for you to be able to query anything on your grandmother’s medical aid.
If this has been send to the Scheme already, please give us the query number so we can trace this, if not please forward this to the Scheme. Only once we receive this can we address your complaints further. Yours sincerely,Medshield
If this has been send to the Scheme already, please give us the query number so we can trace this, if not please forward this to the Scheme. Only once we receive this can we address your complaints further. Yours sincerely,Medshield
Best regards,
Medshield's reply05 Feb 2020, 06:42
Official
Good day Mr Bhamjee With reference to your complaints received at the Scheme. As previously advised, as you are not a beneficiary on your Grandmothers medical aid we would, as per the POPI act, require power of attorney confirmation for you to be able to query anything on your grandmother’s medical aid.
If this has been send to the Scheme already, please give us the query number so we can trace this, if not please forward this to the Scheme. Only once we receive this can we address your complaints further. Yours sincerely,Medshield
If this has been send to the Scheme already, please give us the query number so we can trace this, if not please forward this to the Scheme. Only once we receive this can we address your complaints further. Yours sincerely,Medshield
Best regards,