RG
Ruan G

1 reviews | Active since Oct 2019

01 Oct 2019, 12:29

Worst Ever Medical Aid

I've been with them for 9 years, and for the first time we need to go for a procedure but then suddenly the hospital where the procedure needs to take place is not part of the plan and that wasn't even communicated on the yearly letters. So then we found out that the hospital daycare clinic is part of the scheme but not the hospital and need to ask the specialist if he can do the procedure there where actually it need to happen in hospital.

There is just one thing I want to mention to Medshield and that is don't be surprised by the number of members you are losing because of its al of the way you manage your scheme and not communicating properly to your members. I'm happy for canceling my membership and moving over to a scheme that have everything in place and actually communicating with their members giving me more for less.

0
Replies (2)
Medshield
Medshield's reply01 Oct 2019, 12:57
Official
Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely,Medshield
Medshield
Medshield's reply04 Oct 2019, 09:26
Official
Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email ***

Yours sincerely

Medshield