Worse Service Ever

Good day,<br> <br> I phoned Medshield's contact centre about an account I didn't understand from a Dr's Accounts department. <br> I was helped by a nice man, but he didn't understand the account. He corresponded with he's Team Leader, Pumla Z. She also didn't know what was going on. He then asked me to send her an email, and she will respond and sort this out for me. I sent her an email on the 14th of Sept 2015. No response.I called the medical aid back on the 2nd of October. The lady I spoke to also didn't understand, she then spoke to Pumla again, and Pumla's response to her was \it was paid in full