Worse medical aid ever...nightmare of experiences

Still no communication for a week and counting, or authorization recieved for urgent procedure required after specialist surgeon has made clear to Medshield that condition is critical and needs to be done urgently, Medshield has no sense of urgency and the no communication, does one need to pass out, collapse or become incapacitated before this pathetic bunch understand urgency or emergency??? Stay away from this so called medical aid cause they are unprofessional and ***********