1 reviews | Active since May 2017
Waiting period ****s!!!!!
<p>Waiting period....Why do I have to have a 3 month waiting period if I have been on a medical aid for 20 years...I got married...thats the only reason I am changing my medical aid, and for that I get a 3 month waiting period...a 25% penalty fee..so please if you get married ask permission from your medical aid..so upset...never been with out a medical aid in my life!!! Have to submit a termination certificate even if I am not even terminated on my current medical aid..a membership certificate means nothing...feeling super frustrated</p>
Good day Mrs Botha,
With reference to your Hello Peter complaint.
Our apologies for only responding to your complaint now. The complaint never pulled through to the Scheme hence we were not aware of your concerns raised. This was only picked up once the monthly report from Hello Peter was reviewed.
Kindly may I request you provide me with your membership number so I may investigate your complaint.
This can be e-mailed to ***
Again we apologize for the inconvenience.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Good day Mrs Botha,
With reference to your Hello Peter complaint.
Our apologies for only responding to your complaint now. The complaint never pulled through to the Scheme hence we were not aware of your concerns raised. This was only picked up once the monthly report from Hello Peter was reviewed.
Kindly may I request you provide me with your membership number so I may investigate your complaint.
This can be e-mailed to ***
Again we apologize for the inconvenience.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme