PK
Paula K

1 reviews | Active since Nov 2017

05 Feb 2018, 16:39

Waiting 2 months and no results

I have logged a number of calls and emails with MEDSHIELD to let me know why they dont want to downgrade my plan to a hospital plan... they keep telling me they will call me by end of business day.. what utter BULL!!! 2months and no call bac****!!!!! useless and careless.. But on fb all they do is have fun, fun, fun!!! WORK A BIT

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Replies (2)
Medshield
Medshield's reply06 Feb 2018, 07:03
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. We have however prioritised this for urgent resolution.

Yours sincerely,

Medshield

Medshield
Medshield's reply09 Feb 2018, 09:32
Official

Good day

With reference to your Hello Peter Complaint received on the 05/02/2018.

Membership number: ***

Kindly be advised that an email has been sent to you personally however we haven’t had anything from you. For further investigation kindly send the requested information to the scheme.

Yours sincerely,

Medshield