1 reviews | Active since Sept 2016
Very quick to add a beneficiary yet no follow through on other queries
I needed a bite plate made by my dentist and Medshield required a motivational letter and quotation in order to approve this process. I sent through what was required on the 19th September and i am STILL waiting for an answer (today is the 11th October!) Just after this, i needed to add my daughter as a beneficiary and they got on to doing that as quick as possible. Yet STILL NOTHING REGARDING MY BITE PLATE and my jaw has deteriorated significantly and gotten so much worst. Very quick to add members but no follow through on other matters. Very unhappy!
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
With reference to your Hello Peter Complaint received on the 11/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield Medical Scheme
Good day
With reference to your Hello Peter Complaint received on the 11/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield Medical Scheme
Good day
With reference to your Hello Peter Complaint received on the 11/10/2017.
Kindly note, the Scheme had requested for your membership number in order for us to investigation and provide you with a prompt response. However we can confirm, to date, none has been received.
Kindly note, this complaint is now closed.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield Medical Scheme
Good day
With reference to your Hello Peter Complaint received on the 11/10/2017.
Kindly note, the Scheme had requested for your membership number in order for us to investigation and provide you with a prompt response. However we can confirm, to date, none has been received.
Kindly note, this complaint is now closed.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield Medical Scheme