Very poor service with peoples life's

I regret and curse the day I decided to join Medshield medical scheme. They poor service is out of this world from the membership department till the so called underwriters.

I was given wrong information to begin with. I joined the medical aid due to my pregnancy, I didn't have any other reason to join medical aid besides for the pregnancy so now all of a sudden an investigation must be done to confirm if I have disclosed my pregnancy and the underwriters will decide if they will cover my pregnancy or not which will be for my authorisation number to book a bed for delivery. I was advised feedback will be given in the next 48hrs or after 3 days but till this day I have not received any feedback. Each time I call medshield I get different stories. I have requested for call recordings from the 1st day I did my application to the day i was making follow-ups regarding authorisation number to book a bed as its suppose to be done when am 26-27 weeks.

I have been paying my gyne cash because of the waiting period so now am told the scheme might or might not cover for my pregnancy. I have been paying the scheme a full amount monthly without failure and no one I mean no one told me I will have to wait for underwriters to confirm if my pregnancy is covered or not or I will only be covered when am a month away to give birth.

I am now stuck with gyne bills, medical bills that is not assured, R40 000 to book a bed while my medical aid (medshield) decides if they will cover me or not.

May I please be assisted with a way forward regarding this matter as I have to book a bed for delivery by this week.

Very poor service