Very Poor Customer Service

I am sick, literally cannot breath but I must fight with your customer service people because of an error that they made.

Its unprofessional that i must be put on hold for long to get assistance from a supervisor, I have mentioned that I am not well and the phone dropped and you do not have the audacity to call back to resolve the issue now i must call and argue with someone else and start the process over again sies on you I regret leaving discovery they would have called back.

I have relocated and due to your agents error when changing my nominated doctor, I am sitting here having to pay a co-payment to see a doctor whereas the plan i am on has no co-payment, I left discovery because of the co payment issue might as well go back because at least they have good customer service.