Useless service

Mind numbing authorization issues.

I have been trying for 3 months to get a hospital authorization from Medshield for my wifes c-section. The call center and the medical advisor's are ***********.

I phoned in November 2023. They can't assist me as the 2024 benefits are not loaded. We need to phone back in December 2023.

We phoned them in December 2023. The 2024 benefits are still not loaded and we need a motivation letter from the doctor. We went to the doctor and got the letter which we e-mail to medshield.

We phone them in the second week of January 2024 to find out if they recieved the letter. They did recieved it but no action was taken.

We phoned them today regarding the authorization just to be informed that the authorization was declined by the medical advisor and they need clinic information for the c-section. A medical advisor whom has never seen my wife or know her medical history is making decisions on whether or not to allow a c-section over and above the request of her Gynecologist whom has 10 years of knowledge of my wife's medical history.

Don't even bother to ask to speak to a manager because they are always in a meeting, and if you are lucky they will phone you back.