Useless Medical aid ever

On the 18th of February last year i took my daughter to Dr Omarjee and i was told that my medical aid has problems i need to pay cash then i did because my daughter was sick and i needed her to feel better then i was told i need to send POP with ICD code and i did, did i get my R900 refund no i didn't on the 14th of April 2021 i spoke to Junior i advised her i need to see a specialist as my daughter if sick and medication i received from the previous doctor is not helping shes getting worse she told me i must give the doctor the specialist authorization number and that i can go see the doctor i asked her if she's sure she said yes i can go there today the 15th of April i went to the doctor then i told them my medical aid said i must give them this number they then called Medshield and spoke to a certain urgent and that urgent advised i need a referral letter from my GP i then came back home to call the medical aid spoke to Eva she advised i don't need a referral letter note that the DR closes at 4pm the doctor is closed now what do i do?????? Must i bring my daughter to MEDSHEILD OFFICES FOR YOU TO SEE WHAT I HAVE TO DEAL WITH ALL NIGHT I spoke to Yolanda and she assisted me however i must say i am disappointed in that agent and i want her fired or given a warning, she cannot say what she wants in her mind without checking on her system