NM
Nthabiseng M
1 reviews | Active since Jan 2017
15 Jun 2020, 17:18
Useless medical aid
I am still waiting over a month later they still investigating I cant buy my medicine I cant even go to the doctor because my bill by them has not been paid Complaint number 150520Q0NJFK still not resolved I mean really a whole month and my kidneys are falling because I cant buy the meds if I die you have my blood on your hands
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Replies (2)NM
Nthabiseng M's updateReviewer Update
17 Jun 2020, 08:32The last time I got feedback from your organization was the 4th of june it is now the 17th of june I have used this same doctor since I started the medical aid and he has been paid time and again for over and over for more than a year today there is an issue in the meantime what do I do stay sick get admitted to hospital for the same kidney issue because you are unable to sort this out so that you can refuse the hospital bill for that as well but be mindful if my condition gets worse and further damage is done you will tell my 2 year what happened to me
NM
Nthabiseng M's update17 Jun 2020, 08:32
Reviewer Update
The last time I got feedback from your organization was the 4th of june it is now the 17th of june I have used this same doctor since I started the medical aid and he has been paid time and again for over and over for more than a year today there is an issue in the meantime what do I do stay sick get admitted to hospital for the same kidney issue because you are unable to sort this out so that you can refuse the hospital bill for that as well but be mindful if my condition gets worse and further damage is done you will tell my 2 year what happened to me
Medshield's replyOfficial
10 Jul 2020, 14:46Good day
With reference to your complaint
With reference to your complaint
Kindly note , the account in question has been processed and a full payment will be made to the provider on the next run.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced on the delay of your enquiry.
We trust you find the above in order.
Yours Sincerely
Medshield Medical Scheme
Medshield's reply10 Jul 2020, 14:46
Official
Good day
With reference to your complaint
With reference to your complaint
Kindly note , the account in question has been processed and a full payment will be made to the provider on the next run.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced on the delay of your enquiry.
We trust you find the above in order.
Yours Sincerely
Medshield Medical Scheme