URGENT REQUEST FOR AUTH FOR MRS NEVANCE VOEGHT MEMBER NO:***

As per attached letter, I have been to 5 Dentist with regards to my wisdom teeth that is broken. Dr Hendry the dentist that deals with wisdom teeth referred me to Dr Vally, the specialist who sent through the motivation attached aswell as my xrays.

According to Desire and Shamila, Dr Vally is *********** and that he does not have to remove my wisdom teeth Surgically, or is because medical information is interpreted differently by medical personnel and non-medical personnel.

Due to the severity of my current dental condition it impacts negatively on my person, my clients and colleagues as a whole and effectively renders me almost incapacitated, to say the least having to take medication all the time.

I have been enduring this pain for the past six months having to skip work, taking unplanned leave creating an environment of uncer*****y within my workplace. I am more than willing to supply you with the names of the medical professionals who attended to me, on request.

I was perplexed when it came to my attention that my authorization for the medical procedure (removal of wisdom teeth under anesthetic) was declined after I submitted a motivation letter from my dentist. To put salt to the wound I was further told I need to wait for Dr Vally to give me a date again meaning I actually have to endure the whole process over.

After a lengthy conversation with DENIS I was displeased to find that actually no one could assist me, after all I am a paying Medshield member but don’t get treated as one, hence no one at DENIS could help or give me a valid reason as to why this is declined.

I requested that Shamila and Desire refer me to whomever they think can help me regarding this as it is very clear my doctor doesn’t know what his doing and they do.

Is there anyone out there that could assist me in this regard or am I consulting the wrong people. I believe I have been severely prejudiced by Medshield and want to know why as every case is different and should be judged on its own merit and condition of the applicant (patient). What happened to in-hospital benefits?

I am allergic to certain anesthetics, hence I’ll be putting myself at risk if something goes wrong. I was just informed by my Doctor (Dr Valley) he will not take the risk and advise he is not willing to help any further. As a Medshield client, what do I do in this case, my medical aid has let me down.

Disgruntled Medshield member

Nevenca V