Uproffesional behaviour

I was hospitalised 16-22/10/2017 my medical aid Medshield Authorised my admission in Arwyp Hospital, but did not pay the full account, they claimed I was liable for a Co-payment because I used a NON-DSP whilst they are the ones who authorised the admission I have proof of my authorisation which clearly states that I am liable for a co payment for a gastroscopy but nothing about non DSP.

I have for countless times enquired and tried to resolve this matter for almost 2 years now and no one is willing to assist, the supervisors and managers of Medshield all just make empty promises of resolving the issue and waiver the co payment till date I still haven't received any help.

I have been Blacklisted by the hospital and I have a judgement against me for this account and amount of R+7000 now the account is over R10 000 because of the legal fees that are added on this account. I couldn't get my daughter into a good private school because my credit record was bad, all because of Medshield's unprofessionalism.

I am strongly unhappy with the kind of service I have received with medshield and I can only imagine how many other people are affected by the kind of service they provide to their members, years just to fix one account where they have made a mistake.

I wouldn't advice anyone to join the medical aid and I myself will be leaving it as soon as this has been fixed.

I don't understand what kind of medical aid with this , I pay medical aid monthly on time but they fail to deliver, what the hell is that, if I missed a payment for a month you wouldn't even allow me to consult a doctor, Get this matter resolved ASAP I can not wait any longer than I have already waited.

Not a lot of people have good thing to say about Medshield, I gave you a chance and you have disappointed me too, it wont be long till the rest of the world sees it too.