unsatisfied with service

According to the mail below they say there was a response to me unfortunately there's still no response regarding issue raised and its nearly a month now.

[Medshield's reply: 25 Jun 2019, 14:40

Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email Medshield Medical Scheme]