Unreliable medshield!!

I will definitely be canceling my membership 😭😭my day to day funds I depleted and I call to enquire and I'm told I still have x2 Gp and x2 specialist visits outside of day to day benefits. I consult my Gp and the claim is rejected by Medshield and they say I didn't go to my nominated Gp. I dispute this as it's false, then they call me with a totally different explanation, now saying my Gp selected a ICD code which is a specialist ICD code so they won't pay. If calls are recorded they would know that the consultant I spoke to didn't tell me the terms and conditions of the extra 2 visits🙆😮now I'm liable to pay the GP due to their incompetence and not disclosing full information. Ukuth how ICD codes are the client's problem puzzles me. More so when you called to enquire and only get half information. I received 2 different explanations which shows that they were just trying very hard to reject this claim unfairly. It's been 3 years with medshield and this is definitely my que to look for an honest, reliable medical aid