CM
Charlene M
1 reviews | Active since Apr 2022
12 Apr 2022, 17:57
Unreasonably decline of authorisation
Requested hospital authorization, and after sending through all requested documents and following up after finding out my request was declined,Reason - did not disclose ear pain that I had in feb 2021 now that I need a operation in 2022 they dont want to approve my claim for a silly reason, When I contacted the call center the agent explained that when I joined the medical aid I needed to disclose all treatments for past years. I WAS NEVER ASK TO DISCLOSED SEEING MY DR FOR A NORMAL COLD OR ANYTHING SIMILAR. This is unexceptable! Wont recommend "Medshield" to anyone please dont fall in the same trap as I did...
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Medshield's replyOfficial
14 Apr 2022, 15:26 Good day Member
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield's reply14 Apr 2022, 15:26
Official
Good day Member
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield