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Giovanni C

1 reviews | Active since Apr 2019

08 Apr 2019, 12:34

Unprofessional Useless Medshield

My mother is 77 years old, she has been with Medshield since June 2008. I had tried contacting the Medshield Customer Service telephone number since 1 April. I sent emails to the offices of Medshield, none of which have been rep**** too. Medshield have an automated email system in place devoid of human contact. I finally spoke with someone at Medshield this morning and this person has again like the rest of Medshield done nothing to assist me. Medshield are refusing to provide me with a medical certificate. I would advise people not to take out a policy with Medshield, their service has gone from bad to worse, the staff are unhelpful and unfriendly with an attitude.

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Replies (3)
Medshield
Medshield's reply08 Apr 2019, 12:58
Official
Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely,Medshield

Best regards,

GC
Giovanni C's update08 Apr 2019, 13:14
Reviewer Update
No, this is unaccpetable and i am not prepared to wait another five (5) working days, this is now the 8th working day since Medshield received written confirmation and i have proof thereof. I wil be taking legal action now. Medshield is a Useless Unprofessional medical service provider, they refuse point blank to engage or provide human contact, Medshield uses automated Robotics and they are not open for business other than an IT system which is design to prohibit any and all Medshield Policy holders from receiving an email reply to the actual request on 1 April. Address my written concerns and deal with it today still or i will be charging you for legal letters, that is a promise!
GC
Giovanni C's update08 Apr 2019, 14:41
Reviewer Update
Thank you Medshield