Unprofessional

Dear Hello Peter Team,

I am writing to formally lodge a complaint regarding the unprofessional service I have experienced with Medshield Medical Aid. As a paying member, I expect the medical scheme to handle administrative tasks such as contacting service providers and obtaining invoices. However, I have been repeatedly instructed to do this work myself—calling one service provider, then returning to Medshield, only to be told to contact another provider for invoices and then send them back to Medshield.

This process has been frustrating and time-consuming. Despite paying monthly fees, I am left chasing after invoices and following up constantly through calls and emails. Even after weeks of effort, I am still told to contact different people instead of Medshield fulfilling their responsibility. This is not the level of service I signed up for, and it is far below the standard I experienced with my previous medical aid.

I am extremely disappointed and unsatisfied with Medshield’s lack of professionalism and poor customer service. I urge Hello Peter to take note of this complaint and hold Medshield accountable for failing to provide the service they promise to their members.

Sincerely, Unhappy, disappointed client