unpaid account due to a CRM call

I just got off the phone with your client services. spoke to Nozel about a claim that was unpaid dated 04/03/2015 for PR***. i am being handed over for a R178.90 because you apparently do not cover for code 3932 which is a load bull. I AM NOW BEING HANDED OVER BECAUSE YOU ARE TAKING YOUR OWN SWEET TIME TO RESOLVE A CRM CALL THAT WAS LOGGED IN MARCH! Your team leader Rolette that also took her own sweet time to come speak to me said the call has been escalated to your call centre manager. This is dissapointing service! no sense of urgency from you since March and its shocking that only your medical aid is having problems with paying this code. I WANT FEEDBACK TODAY!!!! i am going thru enough alreaday and have no energy to be stressing about a CRM call that you cant resolve on time.