MR
MBALI R

1 reviews | Active since Apr 2012

23 Jul 2018, 09:52

Unhappy mother

My son is now 11 weeks old and i am yet to receive my baby bag which is supposed to be free. I've enquired twice and still nothing. On top of that i'm not enjoying my maternity leave because there are bills which were supposed to be paid by Medshield which are still outstanding. I'm tired of having to constantly remind you to do things that i pay for.

0
Replies (2)
Medshield
Medshield's reply23 Jul 2018, 12:02
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply24 Jul 2018, 10:48
Official

Good day

With reference to your Hello Peter Complaint received on the 23/07/2018

Membership number: ***

As discussed telephonically, kindly be advised that the baby hamper has been requested, to be delivered to the address registered with the scheme. The claims for Dr. Mavrodaris Practice number *** treatment date from 05/05/2018 to 08/05/2018 has been processed and paid to Provider.

Yours Sincerely

Medshield.