1 reviews | Active since Jul 2017

19 Jul 2017, 15:42

Unhappy!

<p>I have been asking for my pre authorisation number for more than a month now. They keep on saying I can wait 5_7 days and will then receive it, and still nothing! Even after sending it to 3 different sections of their company!! Im scheduled for a c section soon and still no pre auth number. </p>

0
Replies (2)
Medshield
Medshield's reply19 Jul 2017, 15:56
Official

Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Medshield
Medshield's reply20 Jul 2017, 15:04
Official

Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email ***

Yours sincerely

Medshield