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FARHAAN B

1 reviews | Active since Jul 2016

26 Sept 2017, 22:52

UNABLE TO CLAIM

MY GRANDMOTHER IS REGISTERED FOR RHEUMATOID ARTRITIS AND ACCORDING TO THE MEDIPLUS CHRONIC FORMULA LIST MOISTURE EYE DROPS ARE PART OF THE BASKET OF CARE TREATMENT. AND YET WHEN SHE TRIED CLAIMING THE MEDICATION IT BECAME REJECTED I HAVE QUERIED IT NUMEROUS TIMES BUT NO CONSILTANT IS ABLE TO PROPERLY ASSIST AS USUAL WHAT SHOULD WE DO NOW THIS IS URGENT.

SPERSATEAR AND OPTIVEPLUS ARE THE DROPS THAT ARE REQUIRED AND ARE ON THE FORMULARY .

MIGHT IT REQUIRES A SYSTEM OVERIDE.

0
Replies (2)
Medshield
Medshield's reply27 Sept 2017, 06:54
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Best regards,

Medshield
Medshield's reply29 Sept 2017, 10:38
Official

Good day,

Kindly be advised, as previously advised, Power of Attorney is required, as you are no longer a member of the Scheme.

Yours sincerely,

Medshield

Best regards,