trusting your medical aid brochure its a lie

<p>My mom bought a plan with medshield medivalue last year Augustus 2015. She was honest in her allocation, stated that she has a hip fracture. They gave her a year penalty for any claims regarding the hip. In June they send a sms out to the clients saying that internal **********s are not covered on her plan. The broker enquired with medshied. On email they said they will attend to the matter .</p> <p> In the plan brochure it states that internal **********s are covered unlimited. </p> <p>How can a medical aid company change the plan in the middle year.</p> <p>Now they say the brochure is just a guideline to the plan and the CMS agrees to that.</p> <p>I am so angry at medshield. I am going to change my medical aid to another company......</p> <p>They do not keep to what they put on paper and sell to the public.</p>