Traumatizing experience

On 18/11/2025 my father's oncologist submitted his oncology treatment plan, to the scheme for approval of cancer medication . I diligently followed up every day and was told the plan must still 'pull through' from icon. On 20/11/2025 I asked the rooms to email the treatment plan too enable me to provide medshield's ref nr to trace.. I have followed up every day with the scheme to get the authorisation finalised. Today, a week later we are still awaiting authorization with no turn around time that can be provided. This is not a normal chronic medication but oncology medication???? Despite all the anxiety and trauma that the condition has created, the anxiety is being multip**** exponentially by a medical aid that is not providing the service that is being expected at a time that it is needed most. I have multiple ref nr's from my daily calls to the scheme