TOTALLY SHOCKED!!!

i have not needed my medical aid for the past 5 years now... but today I had a question pertaining to my 2015 schedule... in the space of 30 minutes i was passed from pillar to post... 'phone this number'<br> 'phone that number' i ended up calling four numbers 9 times!!!!<br> why are people taking customer service calls if they dont know anything about the schemes... re reading the wording on the schedule over and over again does not constitute answering a question!!<br> <br> i was totally shocked at the incompetence - thank goodness i was not dying...<br> <br> i think i seriously need to re-look at my medical aid choices in the near future!!