Too good to be true

I was admitted on the 14 of june and before i was taken to the nearest hospital my sister and husband called medshield and were told to take me to the nearest hospital where i was admitted immediately. My husband tried contacting medshield and also sent emails but the treating Dr said all is well because i would have been told if something was wrong. To my suprised i am now told by the hospital that my Medical aid is refusing to pay because im still under waiting period. when i took this med aid i was told that i have no waiting period since i have no chronic conditions. and i have never been treated for depression its for the 1st time im having this condition.