This is utterly pathetic, does not want to approve hospital admission from emergency rooms

this is absurdly pathetic. Our son was admitted to the hospital by the emergency ward. He cannot breathe, he constantly has a fewer, you are well aware that he has special needs (see other hello peter complaints). we don't want him in the hospital but he needs the care due to an infection. now we need to sit in the hospital to wait 72hours for the hospital approval because low and behold you need to phone someone. The boy is not even 2 years old, I pay on time every time but you never want to help us, we always need to pay cash, you always 'lose' our documents that we submit for claims. I even had to get my wife a new contract because the amount of times she needs to phone you is ridiculous. now what are we supposed to do? I am honestly at a point where I want to share our Nightmare story with this medical aid far and wide. I mean we already dread going to doctors but recently we dread more if the medical aid is going to pay or not, You don't even want to pay for his PMB medication that can give him a normal life. a normal dam life! but why should you care.