PK
Paula K

1 reviews | Active since Nov 2017

31 Jan 2018, 14:13

THEY DONT WANT TO DOWNGRADE MY POLICY TO A HOSPITAL PLAN ONLY

I am so dissapointed in Medshield yet again. I can not believe that they refuse to move my policy over to a hospital only plan now. I decided in December I will not pay my medical aid further till someone helps me as I asked if I can please go down to a Hospital plan only and was told out straight NO. Really, isnt it the client choice to what they want and can afford, no wonder people in SA suffer financially cause they are not allowed to try live in their means in they want to they just get told NO!!! Shame on you.

0
Replies (3)
Medshield
Medshield's reply31 Jan 2018, 15:19
Official

Good day

With reference to your Hello Peter Complaint received on the 31/01/2018.


Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

PK
Paula K's update31 Jan 2018, 15:30
Reviewer Update
You people normally take a month... I have been waiting 2months already and got a stupid email 2days ago for an id numb and now I will probably wait a month again... well done on bad service
Medshield
Medshield's reply06 Feb 2018, 12:19
Official

Good day

With reference to your Hello Peter Complaint received on the 31/01/2018.

Kindly be advised that an email has been sent to you personally with regards the feedback .

Further feedback will be provided to you on the query lodged on the 06/02/2018.

Yours sincerely,

Medshield