FB
FARHAAN B

1 reviews | Active since Jul 2016

28 Mar 2017, 00:50

THE SICKER THE BETTER

<p>MEDSHIELD REFUSES TO APROVED TREATMENT FOR MEMBERS BASED ON THE DOCTORS AND BLOOD TEST FINDINGS THEY SEEM TO KNOW BETTER I CANT WAIT FOR THE FIRST MEDSHIEDL MEDICAL CENTRE MAYBE THEY CAN CURE PEOPLE WITH THERE KNOWLEDGE. </p> <p> </p> <p>SECONDLY THE REFUSE TO PAY FOR A DENTAL XRAY OF R320 BECAUSE THE MEMBER IS OVER IS YEARS MUST YOU GET AUTHRIZATION JUST FOR SUCH A CHEAP XRAY. AGAIN HOW MUST A DOCTOR DENTIST NOW WHAT IS GOING ON IN YOUR MOUTH WITHOUT AN XRAY. AND IT IS SO FRUSTATING ASKING THE DENTIST BEFORE STICKING SOMETHING IN YOUR MOUTH SORRY DOCTOR DOES MY MEDICAL AID COVER THIS SORRY DOCTOR MY MEDICAL AID SAY YOU DONT NEED TO DO THIS I DONT THINK I WILL BE WELCOMED AGAINED. </p> <p>THE RECENT MEMEBR GUIDE WHY DID WE NOT RECIEVE THIS AT THE BEGINIG OF THE YEAR JUST LIKE ALL THE OTHER SCHEMES WHY ONLY KNOW WHEN MEMBERS RAISE QUERIES. WHY DO WE NOT RECIEVE THESE DOCUMENTS IN HARD COPY VIA POST OOH SORRY I FORGOT THE PROFIT MARGIN THE MORE WE TAKE THE LESS WE GIVE MEDSHIELDS METHOD OF OPERATIONS. </p> <p> </p> <p>THE SCHEME SEEMS TO BE EXPOSED TO SUCH COMPLAINTS BECAUSE OF ILL INFORMED OR EQUIPED STAFF CUSOMER SERVICE WHY DID I ONLY RECIEVE A CALL FROM THE CHRONIC DEPART ON FRIDAY AFTER I MADE SUCH SCENE WHY CAN IT NOT ME DONE EVERY TIME. </p> <p> </p> <p> </p>

0
Replies (2)
Medshield
Medshield's reply28 Mar 2017, 13:22
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently being investigated.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Best regards,

Medshield
Medshield's reply03 Apr 2017, 11:27
Official

Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email ***.

Yours sincerely

Medshield

Best regards,