NH
Naresh H

1 reviews | Active since Mar 2009

07 Jul 2016, 11:56

The absolute worst medical aid in SA

<p>Theres little to tell:</p> <p>They are appaling at administration</p> <p>The staff are as dof as dof can be</p> <p>They changed benefits mid-year merely stating it was an error!!!! FFS!</p> <p>After being a member for 5 years they made me wait close to 4 months simply to tell me they could not authorise my much required surgery - thereafter a note was sent out re an error on the benefit brochure - this on the 21 June - close to 7 months later.</p> <p>Doctors cant understand their codes and claims are simply rejected based on these.</p> <p> </p> <p>If the above wont make you steer clear, you deserve to be with them.</p>

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Replies (2)
Medshield
Medshield's reply07 Jul 2016, 12:00
Official

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply14 Jul 2016, 08:16
Official

Dear Mr Harie,

Medshield Medical Scheme has acknowledged your complaint and can confirm the following:.

Your complaint was reviewed by Management and the conclusion remains unchanged.

Kindly note a detailed e-mail was send to your registered e-mail address with the Scheme.

Yours sincerely,

Karin Binstead

Medshield Medical Scheme