1 reviews | Active since Apr 2019
Thank you, Yolanda.
Dear Yolanda.J (Team Leader Service Excellence),
On such a platform where we're most likely prone to complain, I'd personally like to publically dedicate my 5-star rating and utmost gratitude to you as an individual in your own right.
I do hope that whichever company you find yourself in (now or in future) appreciates you and values your hard work ethic when it comes to taking full ownership of customer complaints. This is by no means an easy task, and you handled it exceptionally going over and beyond to see things through. My daughter got her braces and the refund received.
You just crossed my mind, and the very least I could do is to acknowledge you on such a platform so you get the bouquet as the gem that you really are.
I hope to see a much deserved and elevated change in your email signature, where your title supercedes the current (and hopefully under different circumstances) as you continue to exemplify Excellence.
Ngiyabonga ***hulu.
@MedshieldHellopeter,
This part of the review is for you...
I understand you have dedicated people in your department to reply to online reviews, and I hope you'll do the needful by ensuring THIS particular review reaches all intended parties. If anything, I'd actually appreciate a reply to my review from anyone OTHER than yourselves and everyone else that I copied in my numerous emails that fell on deaf ears. There were so many different reference numbers and automated email responses from you, I'd suggest searching my email on your database because there's only one (thank goodness, right?). The road is very long here, Medshield. Mnk.
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme
I just got a VOC email to rate Ntokozo Dlamini, but Yolanda Joka is whom I should be rating.
See why I had to explicitly call you out and mention that the latter part of my review was separate to that of the former?
Can you at least send me a relevant link in relation to my actual lives experience to have given this rating? Such transparency is only fair after all wouldn't you think.
Trust, I got all the time to go to Head Office tomorrow to request for her, because I don't recall anybody except for Yolanda Joka having responded to my disgruntlement because Medshield dropped the ball.
Please do due diligence and make sure those deserving of their hard work are acknowledged, if not on this platform, then in person TOMORROW since I'm also Johannesburg.
Medshield, make no mistake, you as an organisation continue to fail me. Had Ntokozo Dlamini responded to my emails since I had copied the whole lot of you, I'd give credit where due.
But don't take credit where it's not due- you still messed up BIG TIME. I just had someone as genuine as Yolanda to reassure me on your repeated failures.
Mark this that my rating to the email sent to me is a direct reflection of how you continue to NOT hear the VOC.
If anything, respect me enough to send me a link on my interaction with Yolanda a month ago... Not ***gyback off my review here.
I'd rather soon change my rating or delete my review altogether. Don't give me a blanket approach response where SOMEONE in your entire company decided to make me feel like an actual person.
You have a couple of hours left. I'll be at Head Office tomorrow JUST for this post... And seeing as you don't take heed of instruction, possibly give my real VOC then!
I just got a VOC email to rate Ntokozo Dlamini, but Yolanda Joka is whom I should be rating.
See why I had to explicitly call you out and mention that the latter part of my review was separate to that of the former?
Can you at least send me a relevant link in relation to my actual lives experience to have given this rating? Such transparency is only fair after all wouldn't you think.
Trust, I got all the time to go to Head Office tomorrow to request for her, because I don't recall anybody except for Yolanda Joka having responded to my disgruntlement because Medshield dropped the ball.
Please do due diligence and make sure those deserving of their hard work are acknowledged, if not on this platform, then in person TOMORROW since I'm also Johannesburg.
Medshield, make no mistake, you as an organisation continue to fail me. Had Ntokozo Dlamini responded to my emails since I had copied the whole lot of you, I'd give credit where due.
But don't take credit where it's not due- you still messed up BIG TIME. I just had someone as genuine as Yolanda to reassure me on your repeated failures.
Mark this that my rating to the email sent to me is a direct reflection of how you continue to NOT hear the VOC.
If anything, respect me enough to send me a link on my interaction with Yolanda a month ago... Not ***gyback off my review here.
I'd rather soon change my rating or delete my review altogether. Don't give me a blanket approach response where SOMEONE in your entire company decided to make me feel like an actual person.
You have a couple of hours left. I'll be at Head Office tomorrow JUST for this post... And seeing as you don't take heed of instruction, possibly give my real VOC then!