TERRIBLE SERVICE!! - TRYING TO GET CHRONIC MEDICATION

<p>I joined Medshield in March 2016, filliing in the application forms with all my medical history as one would informing Medshield of EVERYTHING! My application was approved with no waiting period, but as soon as i started sending my chronic forms with my prescription from my neurologist through thats when everything went wrong. I have Multiple Sclerosis (MS). one after another they rejected everything. i kept calling and they just wanted more information. they requested a motivational letter from my doctor WHICH I SENT THEM! but still they rejected it. my doctor called Medshields chronic department, still they said i do not need the medication as i have not relapsed in over a year but the reason for that is because I WAS ON THE MEDICATION! they still rejected it. i called them after that and they said i do not meet the requirements as for the same reason, i do not meet the requirements, I havent relapsed in over a year. i also then explained to this woman its because of the medicine, its not like the normal flu where when you feel better your stop taking medicine. if i should relapse then they will pay for everything! i have to now fight this, i ask to speak to someone who understands the condition and not to someone that just reads what is written on their dam screen! I WANT TO KNOW WHO DECIDES WHO CAN TAKE THE MEDICATION AND WHO CANNOT, IT IS NOT OUR FAULT WHEN WE ARE DIAGNOSED WITH CHRONIC ILLNESSES AND HAVE TO LIVE WITH IT AND YET MEDICAL AIDS ARE LIABLE BY LAW TO COVER THE COSTS BECAUSE ITS ON THE LIST OF 26 ILLNESSES BUT THEY WILL REFUSE BY ANY MEANS NECESSARY! VOTED ONE OF THE TOP 5 MEDICAL AIDS IN SOUTH AFRICA, I DONT THINK SO!</p>