Terrible service

Worst service received, this past Saturday I took up a medical aid for my mum and sister, the agent on the call said she will procure the previous membership certificate or she will call us and do a conference call, I did tell her my dad is the main member but can they speak to my mother as she was a dependent, she agree, now I am hearing stories that they need to speak to him, what I have trying to be telling them, he is working in an area where it will be difficult to get hold off him and I have been asking for a manager to call back, however no one called, even they said they called to follow up but no one did. I had canceled our medical insurance to move to them, now we have to get this bull**** service, I want to the call recording off the sales call and will be taking this further.