Terminated but reinstared

My medshied medical aid was terminated due to non payment. To have it reinstated i had to write an email, which i did and they rep**** yhat if i paid my account to date it will reinstared. On the 19th of May 2021 i paid and emailed credit control proof. On thd 21st of May i received a reinstatement letter. At 1am on sat 22nd of May i received a termination letter again. Guess what, they dont work on weekends. So now i must wait for monday to call and waste my tume trying to sort this out. At this point i want them to credit my money for the 2 months and let me stay terminated so i can join a medical aid with less drama. Thank you