1 reviews | Active since Oct 2016
Staff cannot sort out a new membership
<p>My father passed away. Had such drama making my mother the main member. Their pension scheme pays part of the contribution and I pay the rest. They have advised they are going to debit the full amount from my mothers bank account tomorrow. Pamela gives me a totally different amount and appeared not to read my query at all. Can never sort out a query with Medshield. They always send me an email asking me to rate their response to my query, and there has been none. Here we go again...</p>
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
If you debit my mother's account tomorrow I will escalate this. It has been made quite clear that she is STILL ON MY FATHER'S PENSION FUND AND THEY PAY THE BULK of the contribution. I have already paid the balance for November !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
If you debit my mother's account tomorrow I will escalate this. It has been made quite clear that she is STILL ON MY FATHER'S PENSION FUND AND THEY PAY THE BULK of the contribution. I have already paid the balance for November !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of the Scheme has been in contact with yourself relating to the contribution payments.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Should you have further enquiries kindly contact us on *** or email ***
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of the Scheme has been in contact with yourself relating to the contribution payments.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Should you have further enquiries kindly contact us on *** or email ***
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Hi Karin,
Although telephonically you said my mother's account was in credit, two amounts were debited to her account yesterday. Please advise when the 905.98 and 1973.85 will be refunded.
Hi Karin,
Although telephonically you said my mother's account was in credit, two amounts were debited to her account yesterday. Please advise when the 905.98 and 1973.85 will be refunded.
Good day,
As confirmed with with our Credit Control department, they have advised you that the refund will be done on 08 November 2016.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
As confirmed with with our Credit Control department, they have advised you that the refund will be done on 08 November 2016.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Hi Karin,
I emailed Pamela at the beginning of the year to find out what my mother's portion for 2017 is. She emailed back an unchanged amount. This is obviously incorrect, as my mother has now been informed that she is in arrears. What would you like me to do to prevent the same drama we had before ?
Regards
Julie Lowery ********** 304
Hi Karin,
I emailed Pamela at the beginning of the year to find out what my mother's portion for 2017 is. She emailed back an unchanged amount. This is obviously incorrect, as my mother has now been informed that she is in arrears. What would you like me to do to prevent the same drama we had before ?
Regards
Julie Lowery ********** 304
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of the Scheme has been in contact with yourself relating to the contribution payments and apologising to yourself for the incorrect information that was provided.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Should you have further enquiries kindly contact us on *** or email ***
Yours sincerely,
Medshield Medical Scheme
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of the Scheme has been in contact with yourself relating to the contribution payments and apologising to yourself for the incorrect information that was provided.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Should you have further enquiries kindly contact us on *** or email ***
Yours sincerely,
Medshield Medical Scheme