ER
Etienne R
1 reviews | Active since Nov 2021
13 Apr 2024, 10:06
Slowest service
Query numbers. 201123QY3NY2 + 201123QY3NNY Because of Medshields inability to complete queries in a reasonable time frame, I moved to discovery. I was going to in for a procedure, and needed to know if I had to pay anything from my side and what THEY would cover for the procedure as they sometimes have fixed amount. That was December. It is April the 13th and THEY ARE STILL emailing me that they are working on the query. Everything has already been paid and figured out. Please stop mailing me. I cancelled you with 0 attempt to retain me as a customer.
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Replies (2)0
Replies (2)
Medshield's replyOfficial
15 Apr 2024, 07:58Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note we sincerely apologize for the service received from the Scheme. An agent on the Scheme will be in contact with yourself the soonest.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note we sincerely apologize for the service received from the Scheme. An agent on the Scheme will be in contact with yourself the soonest.
Yours sincerely,
Medshield
Medshield's reply15 Apr 2024, 07:58
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note we sincerely apologize for the service received from the Scheme. An agent on the Scheme will be in contact with yourself the soonest.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note we sincerely apologize for the service received from the Scheme. An agent on the Scheme will be in contact with yourself the soonest.
Yours sincerely,
Medshield
Medshield's replyOfficial
15 Apr 2024, 08:46 Good day
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for the frustration.
Please be advised that the communication problem has been resolved.
Yours sincerely
Medshield
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for the frustration.
Please be advised that the communication problem has been resolved.
Yours sincerely
Medshield
Medshield's reply15 Apr 2024, 08:46
Official
Good day
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for the frustration.
Please be advised that the communication problem has been resolved.
Yours sincerely
Medshield
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for the frustration.
Please be advised that the communication problem has been resolved.
Yours sincerely
Medshield