1 reviews | Active since Aug 2017

17 Dec 2024, 09:18

Shocking service

Be very wary of the service levels. Staff are absolutely *********** with a terrible attitude. That's when you actually get through to them. Been waiting for over a month for them to approve a wheelchair that's urgently needed post op. They really need to up their game and show some kind of compassion especially to members who lose limbs

0
Replies (2)
Medshield
Medshield's reply17 Dec 2024, 09:27
Official
Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided urgently.
 
 Yours sincerely,
Medshield
's update17 Dec 2024, 09:29
Reviewer Update
Reference number 221124QM2HLX