shocking corporate ****** and liers helloper 1 out of 5 says it all

has surgery 2 years ago then hospital started to hound me 2 years later i have a letter from the office of the ceo clearly saying that the billing was a hospital error one week later when this was meant to be rectified i get a mail that i need to pay a copayment of R14000 i have been trying to get the voice recordings for 2 months as it is clear i was not meant to co pay 25% on monday i get a recording that cant be played on me or my wifs computer i still wait for the recording in a format that i can play this is the most schocking medical aid run by incompetant ***** there customer services is shocking as a customer i have a right to this information the customer services manager simply does not reply to my mails