SHOCKING AND PATHETIC HEALTHCARE

Attn: Mr Kevin Aron Principal Officer/ Mr A Labuschagne Chairperson

Good Day Mr Kevin Aron and Mr A Labuschagne

Trust you are well.

I am taking the time to write to you although I highly doubt this email will ever reach you.

Over the last couple weeks I have encountered absolute sheer frustration dealing with Medshield. Some of your employee seriously need some jacking up on the manner that they deal with clients.

I am not going to mince my words or the way I feel, however other level of service has been beyond pathetic, causing one’s blood to boil because you get so frustrated only to be told by the people you speak to that they so sorry, which honestly infuriates me even more as it doesn’t change or solve the issue.

Eventually in desperation you resort to social media and it’s laughable as Medshield quickly remove the comments we leave on the page. What do you honestly have to hide?

Then when you phone to ask to speak to a supervisor, some of your employees absolutely refuse to follow the request made. One agent even put the phone down on me. Listening skills are incredibly poor.

So by the time you eventually get to speak to a team leader, you are so angry. There is just no way to resolve an issue quickly, efficiently and in a friendly manner without your client experiencing emotional frustrating and trauma.

My story…..

Just after Christmas I slipped whilst asking down a bank and fractured my lateral malleolus. Fortunately due to the fracture aligning, my orthopaedic surgeon recommended a backslab. He further advised the backslab been changed in about a weeks time once swelling had reduced.

Firstly, a large portion our trauma bill wasn’t covered 😡 I would like to understand why this wasn’t covered?

Secondly, not having experienced any previous fractures to know the requirements of medical aid, a week later my doctor wanted to change my back slab to a fibrecast. To save costs, he did this in his rooms. I purchased the supplies from my workplace (Entabeni Hospital) and the pharmacy tried to put this through medical aid which was declined. The pharmacist advised our funds were depleted. I did find the strange as we hadn’t use our medical aid extensively. I later found out, it was because I needed to get authorization.

Two weeks later, my cast needed changing again, this time I phoned MS and asked what was needed.

The agent advised that what was needed- (motivational letter). This was sent to medical aid, a long with a script and proof of payment. Query no 210126QBNW73. This was sent off on 21/1/26. I am still awaiting “authorisation” and have not heard any feedback despite numerous calls to the call centre and speaking to a team leader Mitiri (maybe spelt incorrectly). Absolutely no resolution.

Can you imagine if I didn’t pay, I would still be waiting. No one seems to give a damn!!!

At 6 weeks after m injury, the cast came off. As my ankle was unstable, my specialist wanted me to where a moon boot.

I contacted the call centre to find out how to go about this- advised to get motivational letter and quotation. This was done and sent off.

Despite trying to get the moon boot before the weekend, all failed. Monday, I created drama! Once again, I shouldn’t have to wait days for a reply.

We eventually towards late afternoon received an email saying MS approved the moonboot.

The moon boot was fitted on 9/2/26. This has provided me much comfort and stability.

Today (16/2/26), I received an email saying that MS was only paying R500 plus and they were declining paying for the moonboot.

What the hell 🤬😡 It this how you play games with clients.

So now tell me, am I not justified to be upset, when you take my money every month and provide government service!

Now you will read this and most likely press the delete button, but just that you know how ****ed off I am, this will be sent to Hello Peter as well. I will also be putting this onto social media (my profile) and tagging you in.

Let’s see what happens.