shocked - Declined

<p>Medshield declined Auth, for my son. I have been with them for 8years. asked them to help my son as he needed surgery done on his ears, 5years old, being bul**** and teezed at school, he cannot defend himself. this is only the start of his schooling career and he will have to face the bullying for many years. All i asked for was to help a monther help her son, to assist with his ears. he does not even want to attend school because of this. Medshield decided to decline the the quote the 1st time without contacting me as the main menber. I received an sms stating " as per per our telephonic discussion" auth declined. yet no one called me. then i had to call them back, resubmit to the board, after a day its declined. I know this is not covered on my medical aid option, but i aslo stated that i am willling to pay half of the bill. WHY DO WE HAVE MEDICAL AID AND THEY DO NOT EVEN LOOK OR CONSIDER YOU PROBLEM. I DID NOT WANT THIS TO LOOK NICE< BUT TO HELP MY SON. I AM DISGUSTED, 8 YEARS WITH YOU AND YOU DID NOT EVEN CONSIDER THIS, NEVER HAVE I BEEN IN HOSPITAL, I ONLY WANT YOU TO HELP ME HELP MY SON. WE ARE ALL HUMAN AND WE ALL WANT WHAT IS BEST FOR OUR CHILDREN. </p>