Service has declined and staff do whatever they like!

Absolutely shocking. My benefits get suspended even though all payments are up to date and next premium is not even due yet. This put my entire family at risk having no medical cover. All I get from the call centre is a half hearted sorry, it was done in error. Not good enough!! The call centre agent goes on to blame my credit controller saying he has not done his job even though the poor guy is on leave. My credit controller is brilliant and it's clear this has happened because he is not there and someone else has not done their job.

Lately Medshield has been **********. My claims have been messed up over and over again because staff are inefficient and not doing their jobs or reading emails. This laziness and inefficiency is not acceptable and if it continues you will lose members to other medical aids that offer a better service.