**** service

I had a post op appointment with my son. I was told in the dr rooms that i need to pay cash. I was given a invoice a proof of payment. I then sent it to medshield and stated in my email i am requesting a refund.. Imagine my shock when i get a claim approve notice but instead of refunding me they paying the Dr.. So now the Dr is getting paid twice for 1 consultation.. When i called i get told the proof i sent does not say proof of payment but rather tax invoice no where on the document does it state tax invoice.. Yet no one call me to say they need additional documents they just paid the dr.. WORST SERVICE EVER HOW THE HELL DO U PAID A DR ROOMS WHEN THE MEMBER IS ASKING FOR A REFUND. SHOULD YOUR TEAM NOT CONTACT ME FIRST!!!!