1 reviews | Active since Apr 2015
Rude consultants
I called in 10/06 for authorization number and I was told it needs to be sent for approval and I need to call back On 12/06 for authorization number . I called back on 17/06 and the First Lady I spoke to (Nonto or something)was rude.- I explained the situation and then she asks me what I want her to do -before I could respond she hung up .So I called back and spoke to Zandy-her line was bad(not here fault I get it)she was flying through information so I had to repeatedly ask her to repeat and that would annoy her Coz then she would give me attitude .fair enough she gave me the authorization number but whatever else she explained to me I didn’t catch coZ once again she flew through it and just didn’t care.. really why must people be so rude to us ? I’m really Not happy
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. With reference to the unprofessional service received by yourself from our hospital department. Kindly be advised, we have requested for the call recording from our IT department.Once received a further investigation will be done and further feedback will be provided. We trust you find the above in order and sincerely do apologise for the delayed response. Yours sincerely,Medshield Medical Scheme
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. With reference to the unprofessional service received by yourself from our hospital department. Kindly be advised, we have requested for the call recording from our IT department.Once received a further investigation will be done and further feedback will be provided. We trust you find the above in order and sincerely do apologise for the delayed response. Yours sincerely,Medshield Medical Scheme