CM
Cynthia M
1 reviews | Active since Nov 2022
23 Dec 2022, 12:43
Ridiculous service
ive never had such continuous bad service in one company but i guess this is the end for me again i have to escalate my request via this platform because this is the only way you will ever get assistance from this company, again i have waited 25days for my medication to be delivered i spoke to a manager from pharmacy direct Casandra and was promised my medication will be delivered this has been since Monday its Friday no delivery like you try stay calm and give them the benefit of a doubt but this is ridiculous and i would highly appreciate it if you kindly cancel this joke of a medical aid i am no longer interested in doing business with you as you clearly do not care about your clients at all.
Helpful (0)
Replies (3)0
Replies (3)
Medshield's replyOfficial
28 Dec 2022, 07:57Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply28 Dec 2022, 07:57
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
CM
Cynthia M's updateReviewer Update
28 Dec 2022, 16:32One thing this company has really delivered in is showing that they give Zero F's about customer service they in the business of collecting money and that's it, customer satisfactory is not a priority and I understand that clearly now thank you for once again proving how *********** you are as a medical aid and a company as a whole quick to respond to say this matter is being handles probably just an automated response also for the public. I am yet to get feedback or a call from anyone who cares about their job at this place for this to be resolved.
CM
Cynthia M's update28 Dec 2022, 16:32
Reviewer Update
One thing this company has really delivered in is showing that they give Zero F's about customer service they in the business of collecting money and that's it, customer satisfactory is not a priority and I understand that clearly now thank you for once again proving how *********** you are as a medical aid and a company as a whole quick to respond to say this matter is being handles probably just an automated response also for the public. I am yet to get feedback or a call from anyone who cares about their job at this place for this to be resolved.
Medshield's replyOfficial
11 Jan 2023, 12:00Good day, With reference to your complaint received at the Scheme. Our apologies for the delay in providing feedback. We can confirm that a representative of Pharmacy Direct has been in contact with yourself and discussed all concerns raised. We trust you find the above in order.
Yours sincerely,
Medshield
Yours sincerely,
Medshield
Medshield's reply11 Jan 2023, 12:00
Official
Good day, With reference to your complaint received at the Scheme. Our apologies for the delay in providing feedback. We can confirm that a representative of Pharmacy Direct has been in contact with yourself and discussed all concerns raised. We trust you find the above in order.
Yours sincerely,
Medshield
Yours sincerely,
Medshield